Insurance Industry News – Week of December 3

Your people problem with emerging technology and innovation
Digital Insurance
In a recent study of 26 senior technology decision makers, 100 percent said that the pace of business is faster today than it was five years ago. Point is, you feel it, I feel it . . . everybody feels it. And it’s that pressure to keep up that is driving firms to value innovation, set up innovation teams, and task these teams with applying emerging technology.
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For insurance chatbots, the goal is experience
Digital Insurance
There’s a lot of excitement about chatbots in the insurance space, but as with most emerging technology we tend to miscalculate the potential value. Improving speed and reducing costs are not the best way to measure a new technology like this, even though that’s how the industry likes to track the benefit.
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Data quality, legacy systems impact insurance fraud fighting
Digital Insurance
With more than $34 billion lost in 2017 to fraudulent insurance claims, one of the insurance industry’s highest priorities is protecting themselves from fraud through innovative technologies. That’s according to the 2018 Insurance Fraud Survey from FRISS, which surveyed 150 insurers. Among the company’s key findings were that the quality of a carrier’s data has become increasingly important.
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4 easy ways advisors can add more personality to their marketing
Property Casualty 360
As an advisor, being better isn’t always better. Especially if your clients don’t understand what “better” is going to do for them in a complex financial world. New York Timesbestselling author Sally Hogshead says that being different is actually better than being better.
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How on-demand workforces are filling the insurance staffing gap
Property Casualty 360
It’s important to know about the serious cyber risks of online shopping, which includes such threats as identity theft, fraudulent activity, and even home security system hacking.
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