Insurance Industry News – Week of November 19

Agency of the Month: Brand, Culture, and the Power of Relationships
Rough Notes
When Matt Naimoli and Zack Gould met, they were friendly competitors at Liberty Mutual, where both were outside sales representatives striving to be the best. As the insurer’s top two agents nationally, they met at company functions for top producers and quickly became fast friends…In 2010, they left their successful sales jobs and cofounded Southborough, Massachusetts-based G&N Insurance from scratch, with one carrier and no clients.
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Reviewing the insurance claims process after Calif. wildfire
Digital Insurance
Now, usually, I cover the claims process by looking at the technologies that insurers deploy when handling a claim. But all of a sudden, I now get to experience a totally different lens on the process.
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Embracing Compliance in the Age of InsurTech
Insurance Innovation Reporter
Compliance, regulation and big content management will need to be top priorities for companies seeking to integrate the latest technologies into their practices and reap the benefits of innovation.
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Hidden risks lure in rental cars for travelers this holiday season
Property Casualty 360
During the holiday season, many travelers rely on rental cars to reach their destinations. Many of today’s cars are designed to make hands-free calls, stream music, and even access the internet — but one has to connect to an infotainment system first.
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From Price to Loyalty: Shifting Insurance Customer Perceptions
Insurance Innovation Reporter
The insurance industry is unique in that it does not sell a physical product, but rather the promise of a service the customer may use in the future. As a result, the level of trust a customer must put into the hands of an insurer needs to be that much higher, while for insurance providers, the ability to deliver a superior customer experience becomes even more critical.
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New Additions to Our Collections

We’ve recently added quite a few new books and periodicals to The Library, so wanted to highlight a few of them this week that are focused on reinsurance.

Stop by to see these and the entire collection of literature we have available to you.