Pictured above: Chuck DiGrande (The Andover Companies), Michael Pezza (The Insurance Library), 2023 Bender Award recipient Tammy Bailey (The Andover Companies), Sarah Hart (The Insurance Library).


The Nancy Z. Bender Award honors an individual who has demonstrated outstanding customer or community service.

Anyone working in the insurance-related communities that the Library serves is eligible to be nominated, including employees of insurers, brokers and agent, risk managers, and law firms. We want to know who has gone above and beyond when dealing with clients or helping in the community. 

The deadline for submitting nominations is February 23, 2024.


The Nancy Z. Bender Award was established in 2020 through the creation by two generous donors of an endowed fund to honor annually an individual who has demonstrated outstanding customer or community service as exemplified by Nancy Z. Bender, the Library’s 2019 Insurance Professional of the Year.

A trailblazer and successful business leader, Nancy just did what came naturally to her. But what came naturally to her was delivering a level of customer service that consistently exceeded expectations. Nancy strove to understand her clients’ needs and to do what was necessary to ensure they were met. Combined with a strong worth ethic and commitment to technical mastery, that natural inclination resulted in Nancy’s career offering a timeless model for success.

At a time when novel innovations and InsurTech are receiving much attention, Nancy’s career is a reminder that insurance always has been, and to a large extent always will be, a people business, where making and nurturing personal connections is an end to itself and not merely a means to achieving another goal.

If you wish to nominate someone, please complete all of the required fields below.

2024 Nancy Z. Bender Award Nomination Form –Submit by 2/23/24

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