Agency Claims Handling

Sponsors

This webinar is sponsored by The Andover Companies,Safety Insurance & Vermont Mutual Insurance Group.

Credit Notes
Approved for 2 Producer CE credits in MA, NH, RI, & VT. CE credits applied for in CT and ME.

Also Approved for 2 RI Adjuster CE credits. NH Multi-Line Adjuster CE credits also applied for.

Instructor
Kym Martell

Class Dates
Thursday,September 17, 2026
1:00 PM – 3:00 PM

Location
ONLINE via GoToWebinar

Course Description

Designed for agents who want to add value when their clients need it most, this class walks through the full claims-handling lifecycle—from an agency’s role and involvement to formal and informal procedures, settlement processes, and the different systems companies use to manage personal and commercial losses. Participants will leave with practical strategies for controlling and monitoring claims, keeping clients informed, and facilitating smoother settlements.

The webinar also addresses fraud prevention laws, compliance requirements, and the role of Special Investigative Units (SIU)—equipping both insurance company adjusters and agents with the knowledge to spot red flags. This engaging class will hone claims expertise and help both insurance claims adjusters and agents better support insureds through the loss process.

Regular Price: $90.00
Member Price: $60.00
Your Price: Login to see your price.

If you would like one of our individual (Individual, Academic Individual, or Retired Individual) or organization (Corporate or Academic Group) memberships so that you (and employees of a member organization) can register at the Member Price, you will find information about membership categories and prices, and a link to the membership application, here.

SKU: ACKM91726 Categories: , , Tags: ,

Description

Sponsors

This webinar is sponsored by The Andover Companies,Safety Insurance & Vermont Mutual Insurance Group.

Credit Notes
Approved for 2 Producer CE credits in MA, NH, RI, & VT. CE credits applied for in CT and ME.

Also Approved for 2 RI Adjuster CE credits. NH Multi-Line Adjuster CE credits also applied for.

Instructor
Kym Martell

Class Dates
Thursday,September 17, 2026
1:00 PM – 3:00 PM

Location
ONLINE via GoToWebinar

Course Description

Designed for agents who want to add value when their clients need it most, this class walks through the full claims-handling lifecycle—from an agency’s role and involvement to formal and informal procedures, settlement processes, and the different systems companies use to manage personal and commercial losses. Participants will leave with practical strategies for controlling and monitoring claims, keeping clients informed, and facilitating smoother settlements.

The webinar also addresses fraud prevention laws, compliance requirements, and the role of Special Investigative Units (SIU)—equipping both insurance company adjusters and agents with the knowledge to spot red flags. This engaging class will hone claims expertise and help both insurance claims adjusters and agents better support insureds through the loss process.

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